Privacy Policy

Golden Crown Casino is committed to earning and maintaining the trust of our players. We prioritize the security of your personal information, ensuring it is handled with the utmost care and respect. This Privacy Policy details the practices we employ in collecting, using, and safeguarding your data. Please review it thoroughly to make informed decisions about engaging with our casino.

Data Processing

This Privacy Policy outlines our responsibilities under gambling regulations to process players’ personal data. This processing is essential for participation in games and the provision of associated services.

Golden Crown Casino is managed by Dama N.V., a company registered in Curaçao, along with its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a valid license issued by Antillephone N.V.

Consent to this Privacy Policy is a requirement for using our services. Updates to the policy may occur periodically, so we encourage regular reviews. Continued use of our services after any changes constitutes acceptance of the updated terms.

Collection of Information

We collect various types of personal data through our website to ensure seamless service delivery. These include:

1. Registration Details: Information provided during registration, such as names, contact details, and identification documents.
2. Communication Logs: Records of interactions through support channels and other communications.
3. Transaction Data: Details of bets, deposits, withdrawals, and website usage patterns.
4. Verification Documents: Documents submitted to comply with identity verification and regulatory requirements.

Usage of Information

The information collected is used for the following purposes:

1. Transaction Management: Ensuring secure processing of deposits, withdrawals, and bets.
2. Service Provision: Delivering the requested services and providing customer support.
3. Verification and Compliance: Conducting identity verification and meeting legal obligations.
4. Marketing Communication: Sending promotional offers, subject to your consent.
5. Regulatory Compliance: Fulfilling legal requirements such as anti-money laundering measures.
6. Fraud Detection: Monitoring activities to prevent unauthorized or illegal actions.
7. Data Analysis: Performing market research and aggregated data analysis to enhance services.

Marketing Communications

With your consent, we may use your personal information to send promotional messages about our offerings. You can manage your preferences by updating your account settings or contacting our support team to opt out at any time.

Disclosure of Information

We do not sell or rent your personal information. However, data may be shared under the following circumstances:

1. Corporate Group: Sharing data within our organization for seamless service delivery and compliance.
2. Trusted Partners: Collaborating with business partners to enhance our services.
3. Service Providers: Allowing third-party providers access to data for operational purposes.

Data Security and Retention

Golden Crown Casino takes data security seriously, adhering to stringent legal standards. Personal data is stored securely and retained as required by law, with a minimum retention period of five years after account closure to comply with anti-money laundering regulations.

Cookies and Tracking

We use cookies and related technologies to enhance website functionality, analyze user behavior, and support marketing initiatives. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact website performance.

Your Rights and Contact Information

As a user, you have the following rights:

1. Access and Update: Request access to or corrections of your personal data.
2. Marketing Preferences: Opt out of receiving promotional communications.
3. Data Concerns: Raise concerns about the use of your data or submit complaints to the relevant data protection authorities.

For any inquiries or assistance regarding your personal data, please contact our Data Protection Officer (DPO) via email.

Golden Crown Casino is committed to providing a secure, compliant, and enjoyable gaming environment while safeguarding your privacy. Should you have any questions or concerns about this policy, please do not hesitate to reach out.